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Policies
Privacy Policy
At Little Craft House, your privacy is very important to us! We make our promise to you that will never sell, trade, or provide your email address or any personal information to outside parties. We guarantee that all your information is kept confidential.
Any information that we collect is used for customer service only, to benefit your experience with us.
Email Privacy
While we may send personal emails to valued customers about upcoming sales and events, we do not send out mass emails. Our mailing list is for the express purpose of keeping customers informed, who have signed up to receive them. No customer is added to the mailing list without consent.
Any customer may opt out of future correspondence any time after a transaction has been fully completed simply by contacting us.
Postal Address Privacy
Postal addresses, should you choose to supply them, are only used for shipping purposes, or for the reason that the addresses are supplied. We do not share this information with third parties at any time.
Telephone Number Privacy
Telephone numbers, should you choose to supply them, are used only for communication regarding existing online orders, especially in the event that we are unable to communicate via email. We do not partner with or have special relationships with any ad server companies.
Credit Card Privacy
All business transactions are conducted through PayPal, ensuring your credit card privacy and security. We do not at any time have access to your credit card information. Please visit www.paypal.com for their privacy policy.
Notification of Privacy Policy Changes
If our information practices change at any time in the future, we will contact our customers before we implement the changes or use data for these new purposes.
All customers will be notified of the changes and provided with the ability to opt out of these new uses. We will also post the policy changes to this site.
Privacy Policy Questions or Concerns
If you are concerned about how your information is used, please contact us directly.
Customers can also notify us of any information errors by contacting us via email.
Return Policies
Exchanges and/or Defective Merchandise: Please e-mail yuki@littlecrafthouse.com
We believe the products that we sell in our store are made to the highest quality of standards. Each item we sell was individually selected to give you a unique variety of merchandise, exclusive to our store.
Because we want you to be completely satisfied with your purchase, we are available to answer any questions you may have prior to or after placing your order.
We strive to make your business with us a pleasant experience. If we are at fault for the error, we will be happy to issue refunds for problems that may arise within 7 days of receipt.
This policy excludes correct orders and/or merchandise damaged by the consumer due to negligence or misuse of the product.
If you receive an item damaged in shipment please contact us as soon as possible to resolve the matter with the carrier service.
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